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Hallway is an AI-powered voice research platform that conducts interviews on your behalf. Create a project, generate an interview guide, and start collecting insights from respondents—all in minutes.

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What You’ll Need

Before starting, make sure you have:
  • A Hallway account (sign up here)
  • A research topic or question you want to explore
  • Respondents to interview (colleagues, customers, users, etc.)

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Quick Overview

1

Create a Project

Define your research topic, context, and learning objectives. Tell Hallway what you want to learn.
2

Generate Interview Guide

Hallway’s AI creates a complete interview guide with opening scripts, probing strategies, and closing remarks.
3

Activate & Share

Activate your project to get a shareable link. Send it to respondents—they can start immediately.
4

Collect Insights

Respondents have AI-powered voice conversations. Hallway transcribes, analyzes, and synthesizes their responses.

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Your First 5 Minutes

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1. Sign In

Go to app.hallway.com and sign in to your account. You’ll land on the dashboard showing your research projects.

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2. Create a Project

Click New Project and fill in:
FieldWhat to Enter
Project NameA short, descriptive name (e.g., “Customer Onboarding Research”)
Research ContextWhat you’re researching and why (minimum 20 characters)
Target RespondentsWho should participate (optional but helpful)

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3. Add Learning Objectives

Learning objectives tell the AI what insights to gather. You can:
  • Write your own: Add specific questions or topics
  • Use AI Assistant: Describe what you want to learn in plain English, and AI will generate structured objectives
Good objectives are specific and actionable. “Understand user frustrations with the checkout flow” is better than “Learn about users.”

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4. Generate the Interview Guide

After creating your project, go to the Guide tab and click Generate Interview Guide. The AI creates:
  • Opening script to greet respondents
  • System instructions for the AI interviewer
  • Probing strategies for follow-up questions
  • Closing script to thank respondents
Review the guide and edit if needed. When satisfied, click Activate Project. Once active, click Share Interview in the project header to copy your interview link. Send it to respondents via:
  • Email
  • Slack, Teams, or messaging apps
  • Social media or community forums
Respondents can start immediately—no account needed.

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What Happens Next

As respondents complete interviews:
  1. Sessions appear in your Responses tab
  2. Process sessions to generate transcripts
  3. AI extracts insights and themes
  4. View synthesized findings in the Insights tab

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Key Concepts

Projects

Container for your research including objectives, interview guide, responses, and insights.

Interview Guide

AI-generated script that directs how interviews are conducted.

Sessions

Individual interview recordings from respondents.

Synthesis

AI-generated summary of findings across all responses.

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Next Steps

Ready to dive deeper?