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Before You Delete

Account deletion is permanent and irreversible. All your data will be permanently removed and cannot be recovered.
Before deleting your account, consider:
  • Exporting your data - Download your transcripts and insights from each project
  • Sharing important findings - Make sure you’ve saved any research insights you need
  • Alternative options - You can archive projects instead of deleting your entire account

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What Gets Deleted

When you delete your account, the following data is permanently removed:
Data TypeWhat’s Deleted
ProfileYour name, email, and avatar
ProjectsAll research projects you’ve created
InterviewsAll interview sessions and recordings
TranscriptsFull transcripts and audio files
InsightsAll extracted insights and synthesis reports
SettingsYour notification preferences
Your data is also removed from our authentication provider and email systems.

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How to Delete Your Account

  1. Sign in to your Hallway account
  2. Click on your profile in the bottom-left corner
  3. Select Settings
  4. Go to the Security tab
  5. Scroll down to the Danger Zone section
  6. Click Delete Account
  7. Confirm by typing your email address
  8. Click Permanently Delete Account
After deletion, you’ll be signed out automatically. You can create a new account with the same email address in the future, but your previous data will not be restored.

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Data Retention

After account deletion:
  • Your data is immediately removed from our active systems
  • Backups containing your data are purged within 30 days
  • We retain no personally identifiable information

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Need Help?

If you’re having issues with your account and considering deletion, we’d love to help first. Contact us at help@hallwayai.com. If you’ve already deleted your account and need assistance, we can help you create a new one, but we cannot recover deleted data.