Last Updated: January 25, 2026This page lists the third-party service providers (“subprocessors”) that Hallway engages to process personal data on behalf of our customers. We update this list when we add or remove subprocessors.
What is a Subprocessor? A subprocessor is a third-party company that Hallway uses to help provide our Services. These companies may process personal data as part of their services to us.
Current Subprocessors Infrastructure & Hosting Subprocessor Purpose Data Processed Location Vercel Application hosting, edge functions, CDN Application data, usage logs United States Supabase Database hosting, authentication, file storage Account data, project data, audio files, transcripts United States
Authentication & Security Subprocessor Purpose Data Processed Location WorkOS Enterprise authentication, SSO User identity, email, auth tokens United States
AI & Processing Services Subprocessor Purpose Data Processed Location ElevenLabs Voice AI for interviews, real-time transcription Audio streams, conversation data United States OpenAI Insight extraction and analysis (GPT-4o) Interview transcripts, project context United States
Payments & Billing Subprocessor Purpose Data Processed Location Stripe Payment processing, subscriptions Payment method details, billing history, email United States
Analytics Subprocessor Purpose Data Processed Location PostHog Product analytics Usage events, session data, user ID United States
Communications Subprocessor Purpose Data Processed Location Loops Transactional email, notifications Email address, notification content United States Google Workspace Business email, internal operations Business communications United States
Integrations Subprocessor Purpose Data Processed Location Relay.app Workflow automation between systems Event data, integration payloads United States
Data Processing Details ElevenLabs
What they do: Powers our AI voice interview featureData transmitted: Real-time audio during interviewsData retention: Per their enterprise data processing termsPrivacy: ElevenLabs Privacy Policy
OpenAI
What they do: Analyzes transcripts to extract insightsData transmitted: Interview transcripts and project contextData retention: Zero data retention via APIPrivacy: OpenAI Privacy Policy
API Data Handling We use OpenAI’s API with zero data retention enabled. Your data is not used to train OpenAI’s models.
WorkOS
What they do: Handles enterprise authentication and SSOData transmitted: User identity, email address, authentication tokensPrivacy: WorkOS Privacy Policy
Stripe
What they do: Processes payments and manages subscriptionsData transmitted: Payment method details, billing address, transaction historySecurity: PCI DSS Level 1 certifiedPrivacy: Stripe Privacy Policy
PostHog
What they do: Product analytics to improve user experienceData transmitted: Usage events, session identifiers, user actionsPrivacy: PostHog Privacy Policy
Loops
What they do: Sends transactional emails and notificationsData transmitted: Email address, notification contentPrivacy: Loops Privacy Policy
Relay.app
What they do: Automates workflows between Hallway and other systemsData transmitted: Event data, integration payloadsPrivacy: Relay.app Privacy Policy
Google Workspace
What they do: Provides business email and internal operationsData transmitted: Business email communicationsPrivacy: Google Privacy Policy
Supabase
What they do: Provides our database, authentication, and file storageData stored: User accounts, projects, transcripts, audio recordingsSecurity: SOC 2 Type II certifiedPrivacy: Supabase Privacy Policy
Vercel
What they do: Hosts our web application and handles traffic routingData processed: HTTP requests, application logsSecurity: SOC 2 Type II certifiedPrivacy: Vercel Privacy Policy
Security Measures All subprocessors are required to:
Maintain appropriate security measures
Process data only as instructed by Hallway
Assist with data subject requests
Notify us of any security incidents
Delete data upon termination of services
Updates to This List We may update this subprocessor list from time to time. For enterprise customers with specific notification requirements, please contact us at help@hallwayai.com .
Notification of Changes When we add new subprocessors, we will:
Update this page with the new subprocessor information
Update the “Last Updated” date
Notify enterprise customers who have requested notifications
Questions If you have questions about our subprocessors or data processing:
Ten for Ten, LLC (d/b/a Hallway) Email: help@hallwayai.com
Privacy Policy Learn how we collect and use your information
Terms of Service Read our terms and conditions
