Understanding Response Limits
Hallway uses a response-based pricing model. Each time a respondent completes an interview, it counts as one response.Free Plan
The Free plan includes 3 responses total (lifetime):- Perfect for trying Hallway before committing
- Includes all core features: AI guide generation, transcription, and insights
- Limited to 1 project
- No credit card required
Pro Plan
The Pro plan includes 20 responses per month:- Fresh 20 responses every billing cycle
- Unlimited projects
- Cross-session synthesis and advanced features
- Purchase additional response packs anytime
Checking Your Usage
You can view your current usage in two places:Dashboard Banner
When you’re approaching your limit (80% usage), a warning banner appears on your dashboard showing:- How many responses you’ve used
- Your remaining responses
- Quick links to upgrade or purchase more
Settings Page
For detailed usage information:- Click your profile in the bottom-left corner
- Select Settings
- View the Usage & Billing card
- Monthly/lifetime usage breakdown
- Response pack balance (Pro only)
- Days until next billing cycle
What Happens at Your Limit
For Respondents
Respondents are never blocked. When your account reaches its response limit, respondents can still complete interviews. Their responses are saved and will be processed once you upgrade or purchase more responses. This ensures you never lose valuable research data because of billing timing.For Researchers (Pro Plan)
When you exceed your response limit:- New responses are saved but not processed - Audio is recorded, but transcription and AI analysis are paused
- You’re notified immediately - Email notification + dashboard banner
- Existing insights remain accessible - All previously processed data is available
- You can process anytime - Once you upgrade or buy a pack, click “Process All” to analyze pending responses
For Researchers (Free Plan)
Free plan users have a hard limit of 3 responses to help control costs. When you reach the limit:- New interviews cannot start - Respondents see a friendly message explaining the study is paused
- Upgrade to continue - Upgrade to Pro to collect more responses
Pending Responses
When you have responses waiting to be processed, you’ll see:- A banner on your dashboard showing the count
- Yellow “Awaiting Quota” badges on individual sessions
- A “Process All” button (enabled when you have available quota)
- Upgrade to Pro or purchase a response pack
- Go to any project’s Responses tab
- Click Process All or process individual sessions
Response Packs (Pro Only)
Need more responses for a big research project? Purchase response packs:| Pack Size | Price | Per Response |
|---|---|---|
| 25 responses | $75 | $3.00 |
| 50 responses | $125 | $2.50 |
| 100 responses | $200 | $2.00 |
- Response packs never expire
- Use after monthly allocation
- Auto-resume paused studies on purchase
- Go to Settings
- Click Buy Response Pack in the Usage section
- Select your pack size
- Complete payment
Grace Responses
To prevent interrupting interviews that are already in progress, Hallway allows up to 2 grace responses when you’re at your limit. Grace responses:- Are marked specially in your session list
- Will be deducted from your next allocation
- Ensure respondents can complete their interview
Upgrading Your Plan
From Free to Pro
- Click Upgrade to Pro on any upgrade prompt
- Choose monthly (100/mo) billing
- Enter payment details
- Your new limits apply immediately
Managing Your Subscription
To manage billing:- Go to Settings
- Click Manage Subscription
- View invoices, update payment method, or cancel
If you cancel Pro, you’ll keep Pro features until the end of your current billing period.
Billing FAQ
When am I charged?
- Monthly: On the same day each month you subscribed
- Annual: Once per year on your subscription anniversary