Privacy Policy
Effective Date: January 2, 2026 Last Updated: January 2, 2026 This Privacy Policy describes how Ten for Ten, LLC, doing business as Hallway (“Hallway,” “we,” “us,” or “our”), collects, uses, and shares information in connection with your use of our websites, services, and applications (collectively, the “Services”). By using our Services, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy.1. Scope of This Policy
This Privacy Policy applies to information we collect when you:- Visit our websites or use our applications
- Create an account and use our research platform
- Contact us for support or inquiries
2. Information We Collect
2.1 Information You Provide
Account Information When you create an account, we collect:- Email address
- Name (optional)
- Profile picture (optional)
- Project names and descriptions
- Research objectives and interview guides
- Target respondent descriptions
- Email correspondence
- Support requests
- Feedback you provide
2.2 Information Collected Automatically
When you use our Services, we automatically collect:- Device Information: Browser type, operating system, device identifiers
- Usage Information: Pages visited, features used, time spent on pages
- Log Data: IP address, access times, referring URLs
- Cookies and Similar Technologies: See Section 8 below
2.3 Information from Third Parties
We may receive information from third-party services you connect to your account, such as authentication providers.3. Research Participant Data
When research participants use our interview features, the following data may be collected on behalf of our customers:| Data Type | Description | Collection |
|---|---|---|
| Contact Information | Name, email | Optional, provided by participant |
| Audio Recordings | Voice recordings during interviews | Collected during interview |
| Transcripts | Text transcription of interviews | Generated automatically |
| Insights | AI-extracted findings and quotes | Generated from transcripts |
Data Controller DistinctionFor research participant data, our customers (account holders) are the data controllers. Hallway processes this data on their behalf as a data processor. Participants should direct data requests to the organization that conducted the research.
4. How We Use Information
We use the information we collect to:4.1 Provide and Improve Services
- Operate and maintain the platform
- Process and transcribe interviews
- Generate AI-powered insights
- Improve and develop new features
4.2 Communications
- Send service-related announcements
- Respond to inquiries and support requests
- Send marketing communications (with your consent)
4.3 Security and Compliance
- Detect and prevent fraud or abuse
- Comply with legal obligations
- Enforce our terms and policies
5. AI Processing Disclosure
Hallway uses artificial intelligence to enhance our Services. Here’s how AI processes data:5.1 Voice Interview AI (ElevenLabs)
- Real-time voice conversation handling
- Automatic transcription of interviews
- Audio is streamed to ElevenLabs’ servers during interviews
5.2 Insight Extraction AI (OpenAI)
- Transcript analysis to identify key findings
- Pattern recognition across multiple interviews
- Quote extraction mapped to research objectives
AI Data HandlingOur AI service providers process data according to their data processing agreements with us. They do not use your data to train their models. See our Subprocessor List for details.
6. How We Share Information
We do not sell your personal information. We share information only in these circumstances:6.1 Service Providers
We share information with service providers who perform services on our behalf:| Provider | Purpose |
|---|---|
| ElevenLabs | Voice AI and transcription |
| OpenAI | Insight extraction |
| Supabase | Database and file storage |
| Vercel | Hosting and infrastructure |
6.2 Legal Requirements
We may disclose information if required by law, legal process, or government request.6.3 Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.6.4 With Your Consent
We may share information with your explicit consent.7. Data Retention
We retain your information for as long as:- Your account is active
- Needed to provide our Services
- Required by law or legitimate business purposes
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:- Maintain your session and preferences
- Analyze usage patterns
- Improve our Services
Cookie Types
| Type | Purpose |
|---|---|
| Essential | Required for basic functionality |
| Analytics | Help us understand how you use our Services |
| Preferences | Remember your settings and choices |
Your Choices
Most browsers allow you to manage cookie preferences. Note that disabling cookies may affect functionality.9. Your Rights and Choices
Depending on your location, you may have the following rights:9.1 Access and Portability
Request a copy of your personal information in a portable format.9.2 Correction
Request correction of inaccurate information.9.3 Deletion
Request deletion of your personal information, subject to legal retention requirements.9.4 Opt-Out
- Marketing Emails: Unsubscribe using the link in any marketing email
- Cookies: Manage through your browser settings
9.5 Exercise Your Rights
Contact us at [email protected] to exercise these rights.10. Data Security
We implement appropriate technical and organizational measures to protect your information, including:- Encryption in transit (TLS) and at rest
- Access controls and authentication
- Regular security assessments
- Secure data centers
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers.12. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:- Right to Know: Categories and specific pieces of personal information collected
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: We do not sell personal information
- Non-Discrimination: We will not discriminate against you for exercising your rights
14. European Privacy Rights (GDPR)
If you are in the European Economic Area, United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation:- Legal Basis: We process data based on consent, contract performance, and legitimate interests
- Data Protection Officer: Contact [email protected]
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
15. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending email notification for significant changes
16. Contact Us
If you have questions about this Privacy Policy or our data practices: Ten for Ten, LLC (d/b/a Hallway) Email: [email protected]This Privacy Policy is provided for informational purposes and does not constitute legal advice.