Terms of Service
Effective Date: January 2, 2026 Last Updated: January 2, 2026 These Terms of Service (“Terms”) constitute a legally binding agreement between you and Ten for Ten, LLC, doing business as Hallway (“Hallway,” “we,” “us,” or “our”), governing your access to and use of our websites, applications, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.1. Acceptance of Terms
By creating an account or using our Services, you confirm that:- You are at least 18 years of age
- You have the legal authority to enter into these Terms
- You will comply with all applicable laws and regulations
- If acting on behalf of an organization, you have authority to bind that organization
2. Description of Services
Hallway provides an AI-powered voice research platform that enables you to:- Create and manage research projects
- Conduct AI-moderated voice interviews with research participants
- Collect and transcribe interview recordings
- Generate AI-powered insights from interview data
- Export and manage your research data
3. Account Registration
3.1 Account Creation
To use certain features, you must create an account by providing accurate and complete information. You are responsible for:- Maintaining the confidentiality of your credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
3.2 Account Security
You agree not to share your account credentials or allow others to access your account. We are not liable for any loss resulting from unauthorized use of your account.4. Acceptable Use
4.1 Permitted Uses
You may use the Services for lawful research purposes, including:- User research and product feedback
- Customer interviews and discovery
- Academic and market research
4.2 Prohibited Uses
You agree NOT to:- Use the Services for any unlawful purpose
- Collect sensitive personal information without appropriate consent, including:
- Health or medical information
- Financial account numbers
- Government-issued identifiers
- Information revealing racial or ethnic origin, religious beliefs, or sexual orientation
- Conduct research involving minors (individuals under 18)
- Interfere with or disrupt the Services or servers
- Attempt to gain unauthorized access to any systems
- Reverse engineer, decompile, or disassemble the Services
- Use the Services to develop a competing product
- Sublicense, resell, or redistribute the Services
- Use automated means to access the Services without permission
- Transmit malware, viruses, or harmful code
- Harass, abuse, or harm others through the Services
5. Research Participant Terms
5.1 Your Responsibilities
When conducting research, you are responsible for:- Obtaining appropriate consent from participants
- Providing participants with accurate information about your research
- Complying with applicable privacy laws and regulations
- Handling participant data in accordance with your privacy notices
5.2 Participant Data Ownership
You retain ownership of all data collected from your research participants. Hallway processes this data on your behalf as a service provider.5.3 Participant Requests
You are responsible for responding to data subject requests from your research participants. We will assist you in responding to such requests as required by law.6. Intellectual Property
6.1 Your Content
You retain ownership of all content you submit to the Services, including:- Research project configurations
- Interview guides and objectives
- Data collected from research participants
- Insights and reports generated from your data
6.2 Hallway’s Intellectual Property
Hallway retains all rights in the Services, including:- The platform, software, and technology
- AI models and algorithms (excluding outputs specific to your data)
- Trademarks, logos, and branding
- Documentation and user interfaces
6.3 Feedback
If you provide suggestions or feedback about our Services, we may use it without obligation to you.7. AI Features
7.1 AI-Powered Services
Our Services use artificial intelligence for:- Voice conversation handling during interviews
- Automatic transcription of recordings
- Insight extraction and pattern recognition
- Research synthesis and summarization
7.2 AI Limitations
You acknowledge that AI-generated content:- May contain errors or inaccuracies
- Should be reviewed before relying on it
- Does not constitute professional advice
- May vary in quality based on input data
7.3 Third-Party AI Providers
We use third-party AI services (ElevenLabs, OpenAI) to power certain features. These providers process data according to their terms and our data processing agreements. See our Subprocessor List and Privacy Policy for details.8. Payment Terms
8.1 Fees
Certain features may require payment. By subscribing to paid features, you agree to pay all applicable fees.8.2 Billing
Fees are billed in advance on a recurring basis. You authorize us to charge your payment method for all fees.8.3 Refunds
Fees are generally non-refundable, except as required by law or as expressly stated in these Terms.8.4 Price Changes
We may change our fees upon reasonable notice. Continued use after a price change constitutes acceptance.9. Term and Termination
9.1 Term
These Terms remain in effect until terminated by either party.9.2 Termination by You
You may terminate your account at any time by contacting us at [email protected].9.3 Termination by Us
We may suspend or terminate your access if you:- Violate these Terms
- Fail to pay applicable fees
- Engage in conduct that harms our Services or users
9.4 Effect of Termination
Upon termination:- Your access to the Services will end
- You may export your data before termination
- We may delete your data after a reasonable retention period
- Provisions that should survive termination will remain in effect
10. Data Processing
10.1 Data Storage
Your data is stored securely using industry-standard practices. See our Privacy Policy for details.10.2 Data Export
You may export your research data at any time using the export features in your account.10.3 Data Deletion
You may delete your research data using the purge features. Account deletion requests can be made by contacting us.11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:- MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY OR COMPLETENESS
- UNINTERRUPTED OR ERROR-FREE OPERATION
12. Limitation of Liability
12.1 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HALLWAY SHALL NOT BE LIABLE FOR:- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, or data
- Business interruption
- Costs of substitute services
12.2 Liability Cap
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:- The amounts you paid to us in the 12 months preceding the claim, or
- One hundred dollars ($100)
12.3 Exceptions
These limitations do not apply to:- Liability that cannot be limited by law
- Your violation of our intellectual property rights
- Your breach of the acceptable use provisions
13. Indemnification
You agree to indemnify and hold harmless Hallway and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from:- Your use of the Services
- Your violation of these Terms
- Your violation of any third-party rights
- Your research activities and participant data handling
14. Governing Law and Disputes
14.1 Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.14.2 Dispute Resolution
Any disputes shall be resolved through:- Informal Resolution: Contact us first to attempt resolution
- Binding Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration under the American Arbitration Association rules
- Venue: Any litigation shall occur in the courts of Delaware
14.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions.15. General Provisions
15.1 Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Hallway.15.2 Modifications
We may modify these Terms at any time. Material changes will be communicated via email or notice in the Services. Continued use after changes constitutes acceptance.15.3 Assignment
You may not assign these Terms without our consent. We may assign our rights freely.15.4 Severability
If any provision is found unenforceable, the remaining provisions remain in effect.15.5 Waiver
Our failure to enforce any provision does not waive our right to do so later.15.6 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control.16. Contact Us
For questions about these Terms: Ten for Ten, LLC (d/b/a Hallway) Email: [email protected]These Terms of Service are provided for informational purposes and do not constitute legal advice. We recommend consulting with legal counsel for your specific situation.