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Connect Claude.ai directly to your Hallway account and analyze your research data through natural conversation. Ask Claude to summarize findings, identify themes, compare responses, or generate custom reports—all powered by your actual interview data.

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What You Can Do

With the Claude integration, you can:
  • Analyze transcripts: “Summarize the key themes from my customer research project”
  • Find patterns: “What do respondents say about pricing in the feedback interviews?”
  • Generate reports: “Create an executive summary from my latest project”
  • Compare responses: “How do enterprise customers differ from SMB customers?”
  • Extract quotes: “Find the best quotes about user onboarding experience”

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Requirements

You need a Claude Pro, Max, Team, or Enterprise plan to use custom connectors. Claude.ai Free does not support custom integrations.
Before connecting:
  • A Hallway account with at least one project
  • Claude Pro, Max, Team, or Enterprise subscription
  • Processed interview sessions with transcripts

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Connecting Claude to Hallway

1

Get the Server URL

In Hallway, go to Settings → Integrations tab. Copy the Server URL from the Claude MCP Connection card.Or use this URL directly:
https://app.hallwayai.com/api/mcp
2

Open Claude Settings

Go to claude.ai and click your profile icon in the bottom-left. Select Settings.
3

Navigate to Connectors

In the Settings sidebar, click Connectors (under “Claude”).
4

Add Custom Connector

Click Add connector and paste the Hallway Server URL. Click Add to continue.
5

Authorize Access

You’ll be redirected to Hallway. If you’re not logged in, sign in with your Hallway account.Review the permissions and click Allow to grant Claude read access to your research data.
6

Connection Complete

You’ll be redirected back to Claude. The Hallway connector is now listed in your Connectors, and your Hallway Integrations tab will show the active connection.

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Using the Integration

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Enable in Conversations

To use Hallway data in a conversation:
  1. Start a new conversation or open an existing one
  2. Click the + button next to the message input
  3. Find Hallway in the list of connectors and enable it
  4. The Hallway icon appears, indicating it’s active
You need to enable the connector for each conversation where you want to use it. This ensures you control when Claude accesses your research data.

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Example Prompts

Here are prompts to get started: 
List all my Hallway research projects
Claude will show your projects with names, status, and session counts.
Tell me about my "Customer Discovery" project - what are the learning objectives and how many responses do I have?
Claude retrieves project context, objectives, and statistics.
Summarize the key themes from the transcripts in my "User Onboarding" project
Claude reads all transcripts and identifies patterns across responses.
What do respondents say about pricing? Look across all my projects.
Claude searches transcripts for pricing-related discussions.
Create an executive summary of my latest research project, suitable for sharing with leadership
Claude synthesizes findings into a formatted report.
Compare what power users versus new users say about the dashboard feature
Claude analyzes patterns across different respondent segments.

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Available Data

Claude can access the following from your Hallway account:
Data TypeDescription
ProjectsNames, descriptions, learning objectives, status
Interview SessionsRespondent names, durations, completion status
TranscriptsFull conversation text from processed interviews
InsightsAI-extracted insights linked to learning objectives
SynthesisExecutive summaries, key findings, emerging themes
Claude has read-only access. It cannot create, modify, or delete any data in your Hallway account.

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Managing Connections

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View Your Connection

To see your MCP connection status and the server URL:
  1. Log in to app.hallwayai.com
  2. Go to Settings (gear icon in the sidebar)
  3. Click the Integrations tab
  4. Find the Claude MCP Connection card
You’ll see:
  • The MCP Server URL (for easy reconnection)
  • Connection status (connected or not connected)
  • When you connected and last used the integration
  • Permissions granted

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Revoke Access

To disconnect Claude from your Hallway account:
1

Open Settings

Go to Settings → Integrations tab in Hallway.
2

Find Connection

Locate your active connection in the Claude MCP Connection card.
3

Click Revoke

Click the Revoke button next to your connection.
4

Confirm

Confirm the disconnection. Claude will immediately lose access to your data.
After revoking access, you’ll need to re-authorize if you want to use the integration again.

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Privacy & Security

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What Data is Shared

When you use the Hallway connector:
  • Claude can read your projects, transcripts, and insights
  • Data is transmitted securely over HTTPS
  • Claude uses OAuth 2.0 for authentication (no passwords stored)
  • Access tokens expire after 1 hour (automatically refreshed)

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What Data is NOT Shared

  • Your Hallway password
  • Other users’ data (if on a team account)
  • Data from accounts you don’t own
  • Audio recordings (only transcripts are accessible)

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Best Practices

Enable per conversation

Only activate the connector when needed. Keep it disabled for unrelated conversations.

Review before sharing

Before sharing Claude’s analysis externally, verify the insights match your data.

Revoke when not in use

If you stop using the integration, revoke access from Settings.

Check last used date

Monitor the “last used” timestamp in Connected Apps to track access.

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Troubleshooting

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Connection Issues

“Unable to connect” error
  1. Ensure you’re logged into Hallway
  2. Check that you clicked “Allow” on the consent screen
  3. Try removing the connector in Claude and re-adding it
Connector not appearing in Claude
  1. Verify you have Claude Pro, Max, Team, or Enterprise
  2. Check that connectors are enabled in your organization (Team/Enterprise)
  3. Refresh Claude.ai and try again

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Data Issues

“No projects found”
  • Ensure you have at least one project created in Hallway
  • Check that you’re using the same account you authorized
Transcripts not appearing
  • Only processed sessions have transcripts
  • Go to your project in Hallway and process any pending sessions
Insights seem outdated
  • Claude reads your current data each time
  • Regenerate synthesis in Hallway if you’ve added new sessions

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Authorization Issues

“Unauthorized” errors
  1. Your access may have expired—disable and re-enable the connector
  2. Check if someone revoked access in Hallway settings
  3. Re-authorize by adding the connector again
Seeing wrong account’s data
  • You may be logged into a different Hallway account
  • Revoke access and reconnect with the correct account

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Limitations

Current limitations of the Claude integration:
LimitationDetails
Read-onlyCannot create or modify data in Hallway
No audio accessOnly transcripts, not original recordings
Per-conversationMust enable for each conversation
Single accountCannot connect multiple Hallway accounts simultaneously

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FAQ

No, the Hallway integration is included with your Hallway subscription. You do need a paid Claude plan (Pro, Max, Team, or Enterprise) to use custom connectors.
No. Claude has read-only access. It can view and analyze your data but cannot create, edit, or delete anything in Hallway.
No. Data accessed through connectors is not used to train Anthropic’s models. See Anthropic’s privacy policy for details.
Each user manages their own connections. Team members cannot see or use your personal Hallway connection.
Claude will no longer have access to that project’s data. Previously generated analyses remain in your Claude conversations.
The integration is optimized for Claude.ai (web). Claude Desktop uses a different configuration method not currently supported.

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Next Steps